Privacy Policy
How Birch Wealthholm collects, uses and protects your personal information.
1. Introduction
Birch Wealthholm ("we", "us", "our") is committed to protecting the privacy of visitors and clients. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use our website and services.
2. Information We Collect
- Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
- Contact data - telephone number, email address, mailing address.
- Financial data - payment details, transaction history, source-of-funds information.
- Technical data - IP address, browser type, device identifiers, cookies and usage analytics.
3. How We Use Your Data
- To verify identity and comply with regulatory obligations.
- To provide, maintain and improve our platform and services.
- To handle payment processing and identify fraudulent transactions.
- To reach you about your account activity, service updates and customer support inquiries.
- To send marketing communications where you have consented (you may opt out at any time).
4. Legal Basis
We process personal data under one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
5. Sharing and Disclosure
We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.
6. International Transfers
Where personal data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including standard contractual clauses.
7. Data Retention
Personal data is kept for the duration required to deliver services and fulfill legal, tax and regulatory obligations - generally at minimum five years following account termination.
8. Your Rights
Under relevant legislation, you may request retrieval, modification, removal, limitation or transferability of your personal data, and you may decline to participate in specific processing activities. To assert these rights, reach out using the contact information provided below.
9. Cookies
We employ essential and performance cookies to run the platform and gather insights about user behavior. Cookie preferences can be adjusted via your browser options.
10. Security
We implement organizational, operational and physical protections intended to safeguard personal data from improper access, exposure, modification or loss. No technology offers complete protection, and we do not warrant that security is absolute.
11. Changes
Updates to this Policy may be made periodically. The current version with the revision date will remain accessible here.
12. Contact
For privacy questions or to exercise your rights, contact the Birch Wealthholm Data Protection team via our contact page.